Travel & Tourism NVQ

Level 1 NVQ Certificate in Travel Services

This is ideal for those learners with little or no experience who wish to understand and work in the travel and tourism sector. Candidates will learn, develop and practise the skills required for employment and/or career progression.

These comprise mandatory and optional units. Mandatory units include:

• The UK Travel Industry
• The UK Tourism Industry’s
• Customer Service in Travel and Tourisms
• Locational Geography.

Evidence examples: Customer feedback forms, booking records, destination research projects.

Level 2 NVQ Certificate in Travel Services

This entry-level qualification is perfect for those starting their career in travel and tourism.

• Customer service skills
• Booking travel arrangements
• Understanding travel destinations
• Basic marketing techniques

Evidence examples: Customer feedback forms, booking records, destination research projects.

Level 3 NVQ Diploma in Travel Services

Build on your foundational knowledge and develop more advanced skills.

• Complex travel planning
• Tourism product development
• Business travel management
• Customer relationship management

Evidence examples: Detailed itineraries, product launch plans, business travel reports.

Level 4 NVQ Diploma in Travel and Tourism Management

For those aiming for supervisory or management roles in the industry.

• Strategic planning for tourism businesses
• Financial management in travel and tourism
• Human resource management
• Sustainable tourism development

Evidence examples: Business plans, financial reports, staff training programs, sustainability initiatives.

Level 5 NVQ Diploma in Travel and Tourism Management

Advanced qualification for those seeking senior management positions.

• Tourism policy and planning
• Crisis management in tourism
• International tourism development
• Tourism research and analysis

Evidence examples: Policy documents, crisis management plans, international expansion strategies, research papers.